Issue
We have a single User that has multiple phone numbers (i.e Cell Phone, Business Phone) that we would like to be listed on our Red Canary Company Profile page > My Security Protocols section. Is this possible?
Environment
Red Canary
Resolution
The Red Canary Company Profile > My Security Protocols section provides a list of Users and phone numbers that can be contacted in case of an emergency. As specified on the My Security Protocols section: "This call tree is only used in exceptional/critical circumstances."
Each User that is selected for this list will have a single email and phone number associated with it. The User accounts can only have a single phone number assigned to them.
If you need to have multiple phone numbers for the same contact, the best course of action would be to create a Service User Account or an Alias User account with a different phone number.
For example, create one User profile John.Doe@mycompany.com and assign the User's cell phone to that User profile. Then, create a Service or Alias account John.Doe+RCServiceAccount@mycompany.com and assign the User's business phone number to that account. Finally, select each of these Users on the "My security protocols" page.
If you need instructions regarding how to setup your User account, please see our article: "Setting up your user profile."