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How is License Usage Determined by Red Canary?

  • Updated .

Issue

User is looking for clarity on how Red Canary calculates licensing usage as reported on the License Usage page in Red Canary Portal.

Environment

Red Canary Portal

Resolution

Details and FAQs on how Red Canary measures license usage and counts resources are detailed in the following documentation for the associated integration types.

For questions related to licensing overages or contracts, please reach out to your Customer Success Manager or account rep listed on the Getting Help page in your Red Canary Portal.  For discrepancies or issues with reported usage counts, please create a support case with Red Canary Support.

Key Concepts

  • If your organization has multiple subdomains, the License Usage page may display cumulative usage by aggregating counts and limits across all subdomains associated with your Customer Identifier.
  • Whether or not an endpoint has been decommissioned in the Red Canary Portal does not affect how Endpoint licensing usage is calculated as described in the above documentation.
  • Third-party platforms integrated with Red Canary may have their own criteria for calculating usage or active assets and, as a result, resource counts and licensing reported in those platforms may not be identical to the License Usage page in Red Canary Portal.
  • The Impact Summary Report in Red Canary Portal is not expected to reflect License Usage counts as the report represents a rolling 30 days, rather than calendar month, and is based on Last Checkin timestamp.

Cause

Because documentation relating to Red Canary licensing is not maintained by Red Canary Support, please refer to docs.redcanary.com for licensing details.

Tags

license usage page, license counts, how does Red Canary count licenses, Red Canary licensing explained, Red Canary licenses, ephemeral licensing, max daily active servers, monthly average servers, MDR Endpoints & Networks, MDR Cloud Control Plane, MDR Identities, MDR Email & Productivity Suites, You are currently using more licenses than you are provisioned for, licensing overage, learn more about how we calculate license usage