How to Collect a HAR File on All Supported Browsers

Issue

Red Canary Support is asking for web browser logs to capture a webpage issue.

Environment

Red Canary Portal or relevant EDR platform
Chrome, Firefox, Edge, or Safari web browsers

Resolution

1. Set up logging
   1. Open Chrome and prepare to reproduce the webpage issue or error
   2. Either press F12 key or right-click and select Inspect or navigate to Menu > More Tools > Developer Tools
   3. Select the Console tab in the Chrome Developer Tools Console (Bottom Window)
   4. Click the Clear button
2. Generate a HAR file
   1. Select the Network tab
   2. Begin recording network activity (red circle)
   3. Select Preserve Log
   4. Click the Clear button
   5. Reproduce the issue
   6. After the issue has been reproduced, right-click inside of the network activity window and select Save all as har with content.
      • If this option is not available, Click the download button to export the HAR file.
   7. Upload the HAR to Support for analysis: https://go.my.redcanary.co/shared_files/new