Not Receiving Emails from Red Canary

Issue

We are not receiving emails from Red Canary.

Environment

Red Canary

Resolution

There are a few places we recommend checking on your end for emails sent by Red Canary.

• Verify that emails are not in your Spam/Junk folder.
• Have your email administrator verify that there are no issues with emails being accepted from Red Canary. You can reference your Getting Help page for information on what domains/ip addresses to add to your allow list if needed.
  • This also includes checking products such as Proofpoint or similar email gateway products that may be preventing emails from being fully delivered to the intended recipient.

If you are still experiencing issues, please reach out to Red Canary support for further assistance.