Automated Phone Calls playbook not working

Issue

Customer did not receive a call for two published high severity threats (Threat #171, Threat #170). Automated phone call playbook did not execute as expected. Root cause: phone numbers in the playbook contained spaces, which are not supported. No error message was shown, but "No actions executed" was observed in the playbook run log.

Resolution

To ensure the automated phone call playbook operates successfully:

1. Navigate to the **Automate** > **Playbooks** section.
2. Select the affected playbook (e.g., **Automated Phone Call For Published Threats**).
3. Edit the playbook and locate the phone number field in the automation action.
4. Remove all spaces from the phone number(s). The format should be: `+<CountryCode><Number>`, e.g., `+1234567890`.
5. Click **Save** to update the playbook.
6. Manually run the playbook or wait for the next alert to verify that the automation now executes as intended.

For reference: https://docs.redcanary.com/doc/docs/en/add-automation-actions

Cause

Phone numbers in the playbook’s automation action contained spaces; the system only accepts phone numbers without spaces (e.g. "+1234567890").

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