Blocked Due to NPM Policy; Issue Resolved by NX Version Update

Issue

Customer stated that a developer was "dead in the water" Relating to NPM being blocked in Carbon Black despite the endpoint being allowed to run NPM scripts.

Environment

Carbon Black Cloud Enterprise EDR

Resolution

To resolve NX version-related blocking issues:

1. Confirm the blocked activity is expected to be allowed in the current policy.
2. Check which NX version the affected system is using.
3. Update the NX software to a newer version (later than version 19).
4. Verify that after the update, the blocking issue no longer occurs.

Cause

NX version 19 was causing blocked activity that should have been permitted per existing policy settings.

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