Unable to see endpoint in the VMware CB EDR console after migrating data

Issue

We have successfully migrated all of the data from one of our macOS endpoints that is going to be decommissioned to a brand new machine. We used Apple's Migration Assistant for this operation. Unfortunately, we are not able to see the VMware CB EDR sensor in the native console or in Red Canary.

Environment

Red Canary

VMware Carbon Black EDR macOS sensor

Migration Assistant

Resolution

Prior to executing the Migration Assistant, uninstall the VMware CB EDR sensor from the endpoint that is set to be decommissioned. Run the Migration Assistant. After all data has been moved to the new endpoint, reinstall the VMware CB EDR sensor.

Cause

The VMware CB EDR sensor cannot be migrated from one endpoint to another. It must be reinstalled on any new device that will be in operation.