Issue
I need an agent version that is not currently available on the SentinelOne console. This is most often for older operating systems that do not have a currently-supported sensor.
Environment
SentinelOne
Resolution
Note: SentinelOne no longer supports Windows OS 2003, 2008, and Windows XP with their standard agent/sensor. These operating sensors can no longer send telemetry to Red Canary. We advise that you upgrade your operating system to one that is supported with their standard agent.
If upgrading or migrating to a new operating system is not immediately available, we recommend you decommission the endpoint within Red Canary. Learn more about decommissioning endpoints.
Red Canary can open a ticket with SentinelOne support to have the legacy sensor version added if needed.
Once added, be sure to follow guidance provided in your SentinelOne Offline Help section or via the SentinelOne User Guide to complete installation.