How to Collect a HAR File Using Chrome

Issue

User is experiencing issues when logged into their respective EDR/EPP console.

Environment

VMware Carbon Black Cloud console

VMware Carbon Black EDR console

Resolution

Capture diagnostic logs from a web browser for UI troubleshooting.

• Set up logging.
  • Open Google Chrome.
  • Either press the F12 key or right-click in Chrome and select Inspect.
  • Select Console tab.
  • Click the Clear button (circle with diagonal line).
• Generate a HAR file.
  • Select Network tab.
  • Begin to record network activity (if there is a red circle present at the top of the Developer Tools Window, then it is currently recording).
  • Select Preserve Log.
  • Click the Clear button.
  • Reproduce the issue.
  • After the issue has been reproduced, right-click inside of the network activity window and select Save all as har with content.
    • If this option is not available, Click the download button to export the HAR file.
• Upload the HAR to Support for analysis: https://go.my.redcanary.co/shared_files/new