How to Force VMware Carbon Black Cloud Sensors to Check In

Issue

We are trying to test the communication flow and would like to know how we can make the sensor (sensors / endpoints) communicate so to speak. We are wanting to capture logs of the ones not checking in.

Environment

VMware Carbon Black Cloud; all sensors

Resolution

You can force the sensor to check in by following the steps below.

Windows

(Note: User must be logged into the endpoint with an account that matches the AD User or Group SID configured at the the time of the sensor install.)

• Launch an elevated command prompt.
• Change to the directory where the sensor is installed:
  cd C:\Program Files\Confer
• Enter the following command:
  repcli cloud hello

• If this command does not work, please follow the instructions in this article to enable authenticated CLI users and attempt the command again.

macOS

(Note: RepCLI is only supported on sensor versions 3.5.1 and higher.)

• Launch a terminal and navigate to the directory where the RepCLI binary exists:
  cd /Applications/VMware\ Carbon\ Black\ Cloud/repcli.bundle/Contents/MacOs/
• Run the following command using "sudo":
  sudo ./repcli cloud hello

Linux

(Note: The RepCLI utility is not supported on Linux at this time. To force a Linux endpoint to check in, please follow the steps below.)

• Launch a terminal and execute the following command:
  sudo kill -SIGUSR1 $(pidof cbagentd)